Your privacy is not merely a legal obligation for Lotus33 — it is a moral responsibility we take seriously every day. This document clearly explains how we collect, use, protect and respect the personal data of every member in Malaysia.
Not just words — these are principles embedded in every system and operational process at Lotus33.
Have questions about your data privacy? We're here to help.
View FAQBy using the Lotus33 platform, you agree to the data collection and usage practices described in this Privacy Policy. We take this responsibility seriously and are committed to protecting your personal information to the highest available standards at all times. This document forms part of the Lotus33 Terms & Conditions at large.
This Privacy Policy ("Policy") describes how Lotus33 collects, uses, discloses, stores, and protects your personal information when you use our platform at https://lotus33.asia. This Policy applies to all Lotus33 members throughout Malaysia, including users of our website, mobile app, and all services we offer.
Lotus33 is a responsible data controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are fully accountable for ensuring that the personal data we hold is processed lawfully, fairly, transparently, and securely. We regard this obligation not merely as legal compliance, but as part of our moral responsibility to every member who entrusts Lotus33 with their personal information.
If you disagree with any aspect of this Privacy Policy, you have the right to discontinue use of the Lotus33 platform. If you have questions or concerns about how we manage your data, please contact the Lotus33 Privacy Officer at support@lotus33.asia before registering or continuing to use our services.
Lotus33 collects various types of personal data depending on how you interact with our platform. Below is a detailed summary of the data we collect:
| Data Categories | Specific Details | How It Is Collected |
|---|---|---|
| Identity Information | Full name, Malaysian identity card number (MyKad), date of birth, gender | Registration forms, KYC verification |
| Contact Information | Malaysian phone number, email address, residential address (for verification purposes) | Registration, profile updates |
| Financial Data | E-wallet numbers (TNG, GrabPay, DuitNow), deposit & withdrawal transaction records in RM | Payment processing, transaction history |
| Game Data | Betting history, selected markets, win/loss records, session duration | Automatically through platform activity |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Server logs, cookies, tracking pixels |
| Communication Data | Live chat session records, emails sent to support, complaint records | Customer support interactions |
We only collect data that is strictly necessary for the stated purposes. Lotus33 does not collect sensitive data such as health information, political views or religious beliefs unless specifically required by applicable law.
Lotus33 uses the personal data collected for the following purposes, all of which have a valid legal basis under Malaysia's PDPA 2010:
Lotus33 does not sell members' personal data to any third parties. However, in certain circumstances, we may share necessary information with the following parties in order to deliver a better service:
In all of the data-sharing scenarios described above, Lotus33 ensures that recipient parties are bound by equivalent data protection obligations and use the data only for the specific authorised purpose. We do not permit any data sharing that goes beyond legitimate service requirements.
Lotus33 invests seriously in security technologies and procedures to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure. Our key security measures include:
Lotus33 does not retain your personal data longer than necessary for the purposes outlined in this Policy or as required under Malaysian law. Our data retention policy is as follows:
Once a retention period has expired and there is no legal requirement to retain the data further, Lotus33 will delete or anonymise your personal data in a secure and irreversible manner.
Lotus33 uses cookies and similar tracking technologies to enhance your experience on our platform and for legitimate analytics purposes. Below is information about the cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Lotus33 platform. For guidance on managing cookies in your browser, refer to the help documentation for the browser you use.
As a Lotus33 member in Malaysia, you have several important rights regarding your personal data under PDPA 2010. Lotus33 fully respects these rights and will handle your requests promptly and transparently:
To exercise any of the above rights, please contact the Lotus33 privacy team by email at support@lotus33.asia, stating the type of request, your full name and account number for verification purposes. Lotus33 does not charge a fee for the first data rights request within any 12-month period.
The Lotus33 platform is intended for individuals aged 18 and above only. We do not knowingly collect, store, or process personal data from individuals under the age of 18. This is an absolute policy with no exceptions.
All prospective members are required to confirm they are 18 years of age or older during the registration process. Lotus33 enforces strict age verification and reserves the right to request supporting documents such as a copy of a Malaysian identity card (MyKad) or passport at any time to verify a member's age.
If Lotus33 discovers or suspects that personal data of a child under 18 has been collected without the knowledge and consent of a parent or lawful guardian, we will take immediate steps to delete that data from our records and close the associated account. If you believe your underage child has registered an account with Lotus33, please contact us immediately at support@lotus33.asia.
Lotus33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. We are committed to informing you of any significant changes to this policy through the following means:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. If you disagree with any changes made, you have the right to close your Lotus33 account and request deletion of your data before the new policy takes effect.
If you have any questions, concerns, or complaints about how Lotus33 handles your personal data, we encourage you to contact us directly in the first instance. The Lotus33 privacy team is ready to help and committed to resolving any issues promptly and transparently.
You can reach the Lotus33 privacy team via:
Lotus33 is committed to responding to all privacy inquiries within 5 business days. For formal data rights requests (access, correction, deletion), please provide your full name, account number, and the type of request to expedite the verification and processing.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority under PDPA 2010.
In today's digital age, personal data has become one of the most valuable — and most vulnerable — assets we hold. Every time you register on an online platform, you are entrusting them with an important piece of your life: your name, your Malaysian phone number, your financial information, and in the case of Lotus33, details relating to your entertainment activities. That trust is not something we take lightly.
Many Malaysians have had the unsettling experience of their data being used without their knowledge — whether it's receiving unsolicited sales calls, discovering their information has been sold to third parties, or worse, falling victim to identity fraud. At Lotus33, we understand these concerns, and we have built our privacy systems with these scenarios in mind from the ground up.
One of our core principles is "data minimisation" — meaning we only collect data that is genuinely necessary to provide the service you have requested. We do not gather additional information simply because it might be useful in the future. If data is not required for a legitimate Lotus33 operation, we do not collect it.
For payments, Lotus33 operates entirely in MYR using local e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. This means your financial information stays within the Malaysian financial ecosystem you already know and trust — no need to share details with foreign payment processors who may operate under different privacy standards.
Whether you're playing Live Casino baccarat, placing bets on EPL or Liga Super Malaysia matches, or spinning slots at Lotus33, your gaming activity records are stored securely and used only for legitimate purposes — such as displaying your betting history, processing winnings, and identifying any patterns that may indicate a need for responsible gaming support. These records are never shared with advertisers or sold to unrelated parties.
Cybersecurity threats are a real concern that we take seriously at Lotus33. We conduct regular security testing, update our security infrastructure to keep pace with emerging threats, and train all staff who handle personal data to ensure they understand and comply with the privacy standards we have set. In the event of a security incident affecting member data, we are committed to notifying affected members within the timeframe required under Malaysia's PDPA 2010.
For members who want greater control over their data, Lotus33 offers several options. You can manage your marketing communication preferences within your account profile — if you no longer wish to receive promotional emails about bonuses or the latest Lotus33 features, you can unsubscribe at any time without affecting your account. You may also request a copy of all data we hold about you, ask for corrections to any inaccurate information, or in certain circumstances, request the deletion of your data.
Ultimately, Lotus33's commitment to privacy is part of a larger core value — trust. We believe the relationship between Lotus33 and our members is built on a foundation of trust that must be carefully maintained every day. Every decision we make about your data is filtered through one simple question: "Is this truly in the best interest of our members?" If the answer is yes, we proceed. If not, we find a better way that better respects your privacy.
Malaysia's PDPA 2010 gives you clear rights — and Lotus33 respects them in full.
For any requests relating to your personal data, contact us at support@lotus33.asia with the subject line "Data Privacy Inquiry". We will respond within 5 business days.
View Privacy FAQAll Lotus33 policy documents are publicly available to all current and prospective Malaysian members.
All transactions on Lotus33 are in Malaysian Ringgit (RM) — secure, fast and with no hidden fees.